FAQ

Can I pick up my order in person?

At this time, we do not offer pickup. You can schedule delivery for drop off in Sydney metropolitan areas.

Do you offer expedited or same-day delivery?

Expedited delivery requests must be made at least 24 hours prior to the delivery time. Please reach out at the link Contact Us. In the message, start with the following: "URGENT DELIVERY REQUEST" The ability to accommodate will be based on current business volume.

How are the balloons packaged for delivery?

All helium bouquets and garlands are carefully packaged and transported to ensure they arrive in perfect condition for your event.

Do you set up the decorations at the venue?

Setup services may be available depending on your location and order size. Please enquire at the time of booking if you require setup assistance.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout. If you have a specific payment query, please contact us.

How do I contact you if I have more questions?

You can reach us through the Contact Us page on our website. We aim to respond to all enquiries within 24 hours.